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Service Designer

Service Designer

JR United KingdomCity of Edinburgh, Scotland, United Kingdom
15 days ago
Job type
  • Full-time
Job description

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  • We’re looking for a service designer with proven expertise in creating insight-led service blueprints for complex processes and user-centered digital experiences.
  • This is an opportunity to work in an environment where you’ll be challenged, trusted, and where your skills and talents will be valued and respected.

What you'll do

You’ll be working within cross-functional product teams to help deliver best-in-class solutions for our digital projects. Your role as a Service Designer will involve establishing new ways of working to deliver innovative products within the Fintech space.

Day-to-day, you’ll be :

  • Designing and mapping service blueprints to address customer needs and improve internal processes.
  • Conducting and supporting user research activities (including interviews, surveys, usability testing, and data synthesis) to identify user needs, pain points, and opportunities for improvement.
  • Collaborating with product and operations teams to design solutions that improve internal processes and meet our OKRs.
  • Leading discovery and co-creation workshops to uncover customer needs and service opportunities.
  • Collaborating with cross-functional stakeholders to share feedback, ensure alignment, and successfully deliver service design solutions.

    • The skills you'll need

    We’re looking for an experienced service designer who can work well in a fast-paced and data-driven environment. You’ll have proven experience in driving user-centered service blueprints and solutions for complex internal processes.

    You’ll also demonstrate :

  • Proficiency in service design tools and techniques, including service blueprinting, customer journey mapping, and prototyping.
  • Skill in leading workshops, conducting research, and developing service solutions from insights.
  • Strong analytical and problem-solving skills, focused on customer research and journey mapping.
  • Excellent communication, presentation, stakeholder management, and collaboration skills.
  • A passion for customers and a problem-solving mentality, with proven ability to support customer research, map out customer journeys, and identify opportunities.

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    Service Designer • City of Edinburgh, Scotland, United Kingdom