1st / 2nd Line Helpdesk Support

Brightwork have an excellent opportunity for an experienced 1st / 2nd Line Helpdesk Support, to join our client, a global luxury brand at their prestigious Edinburgh retail location, however, there may be a requirement to visit other sites across Scotland if required.

This is an ongoing temporary contract until Jan 2026 with view of extension.

With a working week of Wednesday to Sunday, the successful candidate will provide on site staff with key 1st / 2nd line support throughout their peak trading periods and act as a key point of liaison between vendors, suppliers and internal stakeholders.

Duties will include :

• Building relationships with internal and external stakeholders, ensuring all support is delivered within agreed SLA's - Managing suppliers and vendors to the organisation and conducting regular service reviews - Providing 1st / 2nd line support with regards to EPOS systems and iPads, working closely with IT outsourcer when escalation is required - Assisting with the set up of video conferencing facilities - Troubleshooting issues with networks, routers and cloud-based environment - General duties as required

The successful candidate :

Desired Technical Experience :

In return, you will gain experience within a global organisation and receive a competitive hourly rate which will be paid weekly.

Please note that due to the nature of our client's business, all successful candidates will be subject to a Basic Disclosure Scotland (Level 1).

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.

TPBN1_UKTJ