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Host

Canada GooseLondon, England, United Kingdom

26 days ago

Job type

Full-time

Job description

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Address

Regent Street London, London, City of W1B 3BR United Kingdom

Location : Regent Street

Address

Regent Street London, London, City of W1B 3BR United Kingdom

Job Title

Host

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview

Job Overview :

As the Store Host at our flagship retail location on Regent St., you serve as a strategic leader for the brand, responsible for creating a world-class first impression and ensuring a seamless, elegant client journey. More than a welcoming presence, this role combines hospitality leadership, client engagement strategy, and team coordination. In the high-profile flagship setting, the Host leads by example—setting the service tone for the store, influencing the client experience, and managing Brand Ambassadors with confidence, emotional intelligence, and authority. You will play a key role in elevating our in-store experience and supporting the store’s positioning as a global destination for luxury clientele.

What You'll Do

Deliver a warm, personalized, and high-touch welcome to every guest, setting the standard for hospitality in the flagship environment.
Curate and maintain a sophisticated, brand-aligned entrance area that reflects the flagship store’s elevated positioning and prestige.
Actively manage client flow, ensuring a smooth transition through the store while minimizing wait times and maximizing personal attention.
Coordinate real-time communication with sales and leadership teams to anticipate and fulfill client needs at every touchpoint.
Monitor guest interactions continuously to ensure consistency of tone, quality, and atmosphere.
Mentor Brand Ambassadors and junior hosts, providing real-time guidance, feedback, and mentoring to ensure a consistently exceptional guest experience.
Lead by example - elevating team performance using presence and influence whilst reinforcing standards under pressure.
Serve as the point of contact for VIP and high-profile clients, offering discreet, anticipatory service and personalized engagement throughout their visit.
Proactively manage guest needs with thoughtfulness and urgency - offering refreshments, printed materials, or bespoke recommendations.
Take ownership of the entrance and client-facing zones, upholding operational excellence, cleanliness, and brand storytelling through every visual and experiential element.
Collaborate with store leadership to implement service innovations, in-store activations, and refined rituals that enhance the flagship experience.
Ensure strict adherence to brand standards, security protocols, and confidentiality requirements.
Maintain a deep understanding of brand heritage, product lines, and collection highlights, and share knowledge to support the team’s development.
Serve as a local expert, confidently recommending dining, entertainment, and cultural destinations to enhance the client’s overall experience.
Act as a culture carrier for the store, promoting a unified, client-first mindset and encouraging cross-functional collaboration to uphold the flagship’s status as a world-class retail destination.

Let's Talk About You

3–5 years of experience in luxury retail, high-end hospitality, or an experiential client-facing leadership role—flagship or global location experience strongly preferred.

Proven leadership and influencing skills, with the ability to motivate, guide, and elevate service teams in high-traffic, high-expectation environments.

Exceptional communication and interpersonal skills, with a gracious, confident demeanor.

Highly polished presentation, embodying the brand's luxury image and values. Advanced emotional intelligence, discretion, and professionalism in handling high-profile and VIP clientele.

Strong multitasking ability and resilience in fast-paced, dynamic environments.

Experience with high-volume, premium client experiences, including appointment-based traffic and event hospitality.

Proficiency in multiple languages are considered advantageous i.e. Mandarin, Arabic, Russian, French, etc.

What’s in it For You?

A company built on Canadian roots and heritage

Your work is recognized with a comprehensive and competitive Total Rewards Program

Opportunities for career growth through numerous internal and external programs

Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards

Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Design, Art / Creative, and Information Technology

Industries

Retail Apparel and Fashion

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