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Claims Assessor

Claims Assessor

JR United KingdomStoke-on-Trent, England, United Kingdom
13 days ago
Job type
  • Permanent
Job description

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  • Now Hiring : Claims Assessment Analysts – Financial Mis-Selling & Bank Fraud
  • Location : Manchester or London (on-site, 5 days / week) ? Start Date : ASAP ? Positions Available : 3–4

We’re working with a rapidly scaling, SRA-regulated law firm backed by a private family office, building out its new Bank Fraud Division . This team will sit at the heart of a firm combining litigation, technology, and consumer justice. If you’re passionate about protecting consumers from financial wrongdoing and have experience in triage, credit assessment, or complaint-handling — we want to hear from you.

  • The Role : You’ll be the first point of contact for individuals who believe they’ve been victims of bank fraud or mis-selling. This is a call-centre-style position in a legal environment — assessing eligibility, asking the right questions, and preparing claims to be passed onto the legal team.
  • Key Responsibilities :
  • Handle inbound client enquiries by phone and email
  • Interview claimants and assess the basic merits of the case
  • Use structured questions to determine claim viability
  • Collect and organise supporting documentation (e.g. bank statements, credit agreements)
  • Prepare concise case summaries for legal progression
  • Maintain accurate CRM records
  • Flag complex or vulnerable cases to senior colleagues
  • What We're Looking For :
  • Experience in high-volume complaint-handling or triage (FOS, banks, legal support roles, claims management, etc.)
  • Clear, empathetic communication style
  • Confidence with documentation and digital systems (CRMs, trackers)
  • An understanding of Consumer Duty, FCA regulations, or redress processes is a plus
  • No legal qualification required — just great judgment and structure
  • Help launch a new department with huge growth potential
  • Join a collaborative, values-driven team
  • Permanent roles with full training provided
  • Play a vital role in driving consumer justice through ethical claims handling

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    Assessor • Stoke-on-Trent, England, United Kingdom