Receptionist

Job overview

Same Day Emergency Care (SDEC)

12 months fixed term post

15 hours per week – 2 / 3 shifts worked Monday to Friday between 0800-2000

To work as a member of a team providing an efficient and comprehensive clerical support service for the unit, thereby supporting the delivery of high-quality service to patients and staff within the Department.

Main duties of the job

To welcome patients, carers, relatives, visitors and other health care staff on arrival to the unit and to be responsible for registering patients on arrival and checking and updating patient details.

To relay any patient medical information to professional staff as well as checking patient information on the WPAS system and updating as appropriate.

To maintain medical and nursing records, together with all reports, results and X-rays for patients and correspondence from other departments.

This includes sourcing and tracking case notes from other departments or wards in the Hospital.

THIS POST IS FIXED TERM FOR 12 MONTHS DUE TO FUNDING.

Working for our organisation

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science / therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed job description and main responsibilities

• The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;

Maintain records both manually and on computerised systems.

Handling sensitive and confidential information, i.e. patient / staffing information, or service data etc.

Deliver a client focussed service promoting good customer service and effective working relationships.

Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.

Provide clerical and administrative support during colleagues’ absences due to annual leave and sickness.

Person specification

Essential Qualifications & Knowledge

Essential criteria

Desirable criteria

Essential Experience

Essential criteria

Aptitude & Abilities

Essential criteria

Desirable criteria

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity / reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable