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Key Account Manager - Strategic Enterprise Solutions

Key Account Manager - Strategic Enterprise Solutions

Straumann GroupEaling, England, United Kingdom
25 days ago
Job type
  • Full-time
Job description

Key Account Manager - Strategic Enterprise Solutions

Join to apply for the Key Account Manager - Strategic Enterprise Solutions role at Straumann Group

Key Account Manager - Strategic Enterprise Solutions

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Join to apply for the Key Account Manager - Strategic Enterprise Solutions role at Straumann Group

  • Own the end-to-end relationship with one of Straumann’s most strategic DSO partners.
  • Act as the main point of contact for senior stakeholders within the customer organisation, including C-suite executives, operational leaders, and clinical influencers.
  • Build a deep understanding of the customer’s strategy, challenges, and goals – and position Straumann as a trusted, long-term partner.
  • Navigate challenging conversations and find mutually beneficial solutions in high-pressure scenarios.
  • Lead the planning, execution, and tracking of key joint initiatives, pilots, and implementations across the DSO network.
  • Coordinate internal Straumann teams (sales, marketing, clinical, operations, digital solutions) to ensure timely delivery of projects and outcomes.
  • Monitor key KPIs, report progress, and adapt plans to ensure alignment with customer and business objectives.

Key Responsibilities

Strategic Relationship Management

  • Own the end-to-end relationship with one of Straumann’s most strategic DSO partners.
  • Act as the main point of contact for senior stakeholders within the customer organisation, including C-suite executives, operational leaders, and clinical influencers.
  • Build a deep understanding of the customer’s strategy, challenges, and goals – and position Straumann as a trusted, long-term partner.
  • Navigate challenging conversations and find mutually beneficial solutions in high-pressure scenarios.
  • Programme & Project Management

  • Lead the planning, execution, and tracking of key joint initiatives, pilots, and implementations across the DSO network.
  • Coordinate internal Straumann teams (sales, marketing, clinical, operations, digital solutions) to ensure timely delivery of projects and outcomes.
  • Monitor key KPIs, report progress, and adapt plans to ensure alignment with customer and business objectives.
  • Account Development & Commercial Growth

  • Identify and develop commercial opportunities within the existing account – including new site rollouts, adoption of digital workflows, training programmes, and portfolio expansion.
  • Build strategic account plans with clear goals, timelines, and revenue targets, and drive execution across all levels.
  • Leverage data and insights to shape proposals and influence decision-making at customer level.
  • Cross-functional Collaboration

  • Act as the internal voice of the customer, advocating for their needs while ensuring alignment with Straumann’s strategic direction.
  • Influence and collaborate with internal stakeholders to remove obstacles, secure resources, and drive account success.
  • Facilitate regular governance meetings with internal and external stakeholders to maintain momentum and alignment.
  • Market & Industry Intelligence
  • Stay informed about the DSO and dental markets, including competitor activity, regulatory developments, and technology trends.
  • Use market insights to anticipate customer needs and shape strategic proposals that differentiate Straumann from competitors.
  • Qualifications & Experience

  • Experience : Proven track record managing complex, strategic accounts in healthcare, medtech, pharma, or the dental industry. Experience working with or within DSOs is highly desirable.
  • Stakeholder Management : Exceptional interpersonal and communication skills, with a demonstrated ability to influence senior stakeholders and navigate organisational complexity.
  • Project Management : Strong organisational and programme management skills. Experience leading multi-stakeholder initiatives and delivering measurable outcomes.
  • Commercial Acumen : Able to drive commercial outcomes while maintaining strategic relationship value.
  • Technical Literacy : Comfortable with digital health solutions, practice management systems, and workflows; able to translate technical concepts into business benefits.
  • Education : Bachelor's degree in Business, Healthcare, or a related field. Postgraduate education or professional qualifications are a plus.
  • 17553

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Business Development

    Industries

    Medical Equipment Manufacturing

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    Strategic Account Manager • Ealing, England, United Kingdom