Purpose of the role :
The UKI is one of the biggest ice-cream markets in Europe and the world, delivering nearly £500m turnover across Retail, Out-of-Home and D-COMM channels.
This role is an exciting opportunity to join a high performing team who are responsible for growing market share and business development in the Out-Of-Home Channel. Working closely with Head Office contacts and the buying teams you will be expected to compile and delivers JBPs, equipment strategy and grow sales through the development and interpretation of data and insights. Delighting our customers and consumers with the portfolio of Unilever Ice Cream brands will be central to the success of this role.
Responsibilities of the role :
Stakeholder Relationships :
Tactical Solutions :
- Account Manager / HR Business Partner
Unilever :
Customer Account Managers – Executing joint business plans for key Managed Leisure customer baseAnnual Review, field accompaniments, weekly 1-2-1s, Monthly team meetings, Quarterly Business ReviewsWall's Refrigeration Solutions team – managing cabinet requirementsCustomer :
Existing “base business” customers – all relevant points of contactHead Office Group Accounts management at Head Office levelAccountability and Responsibility
Deliver Territory Strategy & Sales Growth Targets
Execute D.A.V.E (Desire, Attract, Visibility, Execution)Identify new opportunities for Growth or DefendWork with Unilever Managed Leisure CAM's to ensure delivery of targets by executing JBP's / customer briefs.Identify new opportunities to place Premium equipmentMaintain sales performance through data captureConduct B&J Scoop Shop audits in line with the B&J Retail teamExecuting Joint Business Plan Management (HO Account Management)
Creation of JBPs with HO Accounts – working with Unilever CAM to build P&L'sIdentify the primary customer needs of customer and utilise Unilever's investment to secure maximum sales growth in line with profit goalsEnsure regular reviews with customers to monitor and maintain performance versus planMaintain sales performance through data captureContact Strategy
Full responsibility to deliver contact strategy for existing customer and new prospect portfolio including maintaining accurate records using CRM systemTerritory / Executional accounts and HO AccountsProvide training support to customers to ensure operating standards for ice cream are maintained including cabinet care, scooping etc to ensure customer's sales and profit opportunities are maximisedSkills / Experience Required :
Knowledge and Skills RequiredDevelops customer relationships to retain business whilst growing new opportunitiesTenacity to execute business plans and ensure that these are delivered on time and per briefStrong organisational skills to plan contact strategy efficiently and manage diverse range of customer needs and efficient journey planningRange of communication skills tailored for business environment and customer preferencesTrack record of delivering sales performanceFull UK drivers licenceLive on territory. Ideally Leeds / Manchester area. The territory covers the Northern Region of the UK, not including ScotlandOvernights maybe requiredDesirable
Strong passion for delivery, implementation and constant evaluation of businessFMCG / Ice Cream / Catering / Retail experiencePoint of sale execution, tracking and evaluationNegotiation skills including use of “contracts” to maintain Wall's presence to agreed levelsExamples of maintaining data through MS systemsAnalytical skills that identify opportunities growth and mitigates future risksParticipating as part of a team in a pro-active manner, supporting colleagues to perform at very best