Service Compliance Co-ordinator

Are you highly organised, detail-oriented, and ready to step into a role where your work ensures safety, compliance, and customer confidence? We’re looking for a Compliance Coordinator to join our dynamic team. You’ll work closely with our Service Manager and field teams to manage key compliance processes, close out insurance-timed defects, and ensure our service operations are running smoothly and effectively. If you’re someone who thrives on precision, takes ownership of your work, and enjoys contributing to a collaborative, fast-paced environment

• Monitor and manage insurance-timed defects across the full Orona portfolio, ensuring timely resolution.
• Coordinate and plan defect closures, liaising with Operations, Supervisors, and Coordinators.
• Collaborate with our National Key Account Team, providing regional compliance updates.
• Support the Quotation Team on urgent quote requests, helping prepare and issue proposals to clients.
• Attend and contribute to monthly compliance review meetings, bringing actionable insights.
• Prepare compliance reports and data summaries for internal stakeholders and client-facing meetings.
• Ensure documentation accuracy and integrity, updating our Service Management System and maintaining audit-ready records. Requirements
• A sharp eye for detail — especially when reviewing reports or Excel data
• Strong organisational skills and ability to manage multiple priorities
• Confident communicator, both written and verbal
• Experience in a service, compliance, or data / reporting-focused role is ideal
• Proficient in Microsoft Excel; knowledge of service management systems
• A proactive mindset — ready to learn, contribute, and grow with us