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Account Manager - London

NVE Experience AgencyLondon, England, United Kingdom

6 days ago

Job type

Full-time

Job description

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NVE Experience Agency is a world-class experiential marketing agency and event production company, guided by the principle that the right moment will transform someone forever. NVE creates experiences that connect brands to the people, ideas, and trends that drive culture. Committed to delivering calculated impact, NVE builds multi-dimensional business solutions that convert consumer attention into action, sales, and brand loyalty.

We believe that an immersive experience is the most potent form of marketing in the world. And, properly executed, experiential marketing can convert more consumers into passionate fans than any other marketing vehicle.

Summary of Position :

We are seeking an ambitious Account Manager to support the Account Services division by serving as the day-to-day lead on assigned projects, and daily account activities. The Account Manager will be responsible for developing and managing relationships with assigned Clients and will work closely with cross-functional teams to ensure all campaign elements are delivered efficiently and seamlessly. Candidates should have exceptional interpersonal communication and project leadership skills with the aptitude to think strategically, problem solve, and facilitate multiple projects happening simultaneously.

Role Priorities :

Client Services : Supports in the day-to-day of client management, helping with client communications as it relates to their assigned projects or workstreams
Administrative : Manage and oversee a variety of administrative tasks to ensure assigned projects run smoothly and efficiently
Process & Project Management : Leads day-to-day project management on assigned Clients and projects, and consistently looks for opportunities to improve processes to be more efficient
Onboarding & Training : Demonstrates understanding and expertise of agency and client functions by supporting new team member onboarding and training process
Finance & Invoicing : Oversees completion of the master billing tracker and finance / invoicing tasks, ensures supervisor sign off on all client invoices and that all budget reconciles, and invoices are completed in a timely manner
Industry Landscape : Read relevant news and trade publications to identify market trends, competitive activity, and potential client opportunities and to deepen overall knowledge of the event and brand marketing landscape

Job Responsibilities :

Client Services

Develop and maintain relationships with key clients

Anticipate Client needs and proactively offer solutions and experiential opportunities for the brand

Manage Client expectations during the campaign production and campaign execution process

Provide Clients with regular, consistent updates on project development and project status

Develop and deliver creative solutions that meet client objectives using a wide arsenal of experiential tactics including live events, social media, emerging technology, and strategic partnerships

Gather and translate client feedback, ensuring information is disseminated to project teams in a collaborative and timely manner

Leadership

Escalates roadblocks to supervisor in a timely fashion

Process & Project Management

Liaison between Production, Creative Services, Strategy & Communications departments, and the Client to ensure all contracted deliverables are executed and deadlines met, implementing, and managing all necessary internal and external processes to ensure proper communication flow and manage expectations

Lead and manage projects in the £125k-£1M budget range

Creation of materials for department operations such as SOWs

Responsible for creation and managing all client-facing project materials

Takes lead and ownership of internal project management and efficiency tasks, (such as the creation of client toolkits, master venue databases, master COI folders, etc.), proactively identifies new areas and ideas for efficiency

Clearly communicates internal and external project deadlines to the project team and manages Client expectations

Oversees completion of the master billing tracker and finance / invoicing tasks, ensures supervisor sign off on all client invoices and that all budget reconciles, and invoices are completed in a timely manner

Responsible for reminding project teams to track time and ensure timesheets are completed in a timely manner

Responsible for populating resource reports on assigned projects and reviewing with supervisor on a regular basis

Business Development

Assist with the RFP process for all assigned projects

Assist in the creation of RFP planning and creative briefs for kick-off meetings and circulate to all attendees prior to meeting

Participate in RFP brainstorms, as assigned, offering creative ideas and approaches towards client requests and needs

Administrative

Manage all internal and external communications and materials including call agendas, call notes, activation plans, and status updates

Proactively coordinate and lead regular internal and external meetings

Oversee document storage and pertinent data entry needs using NVE’s shared storage system and centralized data systems

Qualifications :

2-4 years of experience in client services, integrated marketing campaign management, business development, advertising, strategy, or experiential

Familiarity with developing integrated campaigns that include paid, earned, social, and owned media for brands

Experience in an agency environment; must be process-oriented and highly organized

Experience with management and oversight of complex client budgets

Ability to write effectively, persuasively, and professionally

Exceptional interpersonal and relationship-building skills

Confidence in verbal and written communication with excellent presentation skills

Flexibility and adaptability to a fast-paced work environment and ability to work under tight deadlines

Willingness to work extended hours and on weekends when necessary

Previous experience working with brands on projects focused on pop culture

Requirements :

Must be able to remain in a stationary position 50% or more of the time

Perks & Benefits :

Health & Wellness Benefits

Annual Leave

Leadership offsites

Paid Parental Leave

Flexible WFH policy

Location :

We are a hybrid company with hub locations in Los Angeles, New York City and London. The candidate for this role must be London based.

Diversity, Equity, Inclusion and Belonging :

At NVE, we are led by curiosity and fueled by humanity. Authentic connection is at the heart of our work, and we embrace the opportunity and responsibility we have as an organization to provide the tools and resources needed to deliver the best and most equitable experiences possible for our employees and the clients we serve.

Salary Range :

This is an Exempt role. NVE intends to provide a competitive total compensation package which includes a variety of incentives, benefits, growth and developmental opportunities. There are many factors to the presented salary range, including but not limited to - location, departmental budgets, certifications, and overall job-related qualifications.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Events Services

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Account Manager London • London, England, United Kingdom