Customer Service Advisor (Repairs / Maintenance Planning)

Permanent, Full time

Were looking to recruit Customer Service Advisor(s) to join our Operations Team!

About the Role

Joining our team, youll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our MSi system, youll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following :

• Social Housing and Repair and Maintenance background or 2 years minimum experience within a contact centre.
• Proven experience in scheduling / planning Disrepairs, Voids, or Complex works.
• Competent in communicating with direct operatives, subcontractors, and residents.

Basic building maintenance knowledge e.g. duration required to undertake a variety of maintena...