Showroom Assistant

Overview

Arteriors is seeking a Showroom Assistant to join our London Showroom team to provide administrative support.

Arteriors is a high-growth, dynamic home furnishings wholesaler with an employee-centered culture that stresses achieving results and having fun along the journey. We are a go-to resource to interior designers and luxury retailers around the globe. Ouraward-winninglighting, accent furniture, mirrors, and accessories are frequently featured in shelter magazines like Architectural Digest and Elle Decor. Our products are also a favorite among TV and movie set designers.

Responsibilities

Welcome and assist all customers, both Trade and Retail, ensuring exceptional levels of customer service at all times

Support general showroom upkeep, including creating and maintaining visual displays in collaboration with the Showroom Manager and Sales Coordinator

Build in-depth knowledge of our product ranges and confidently communicate product details, materials, and brand ethos to customers

Handle administrative duties, from processing quotes to managing orders and coordinating deliveries, using our POS and software systems with accuracy

Manage incoming phone calls and email enquiries, including oversight of the London inbox

Foster strong customer relationships to promote loyalty and repeat business

Manage the in-store sampling service and coordinate with external agents

Unpack, sort, and organise deliveries efficiently and in a timely manner

Prepare and dispatch E-commerce orders with care and attention to detail

Oversee all postage-related tasks, including sending brochures to agents and mailing materials to UK clients

Provide timely order updates to the appropriate Sales Person or, when required, communicate directly with the client and ensure the Sales Person is kept in the loop

This job might be for you if :

Skills & Attributes Required

Genuine passion for interior design and an appreciation for quality craftsmanship

Previous experience in delivering high-end customer service

Polished, approachable, and confident in communicating with a diverse clientele both in person and over the phone, always maintaining a professional demeanor

Strong team player with the ability to thrive in a dynamic, fast-paced environment – a positive attitude and sense of humour are a must

Confident using Microsoft Office and POS systems with accuracy and efficiency

Self-motivated and proactive, with a strong ability to take initiative

Willing to get hands-on with all aspects of showroom operations, including resets and general upkeep

What's in it for you :

Employer-matched pension scheme

Flexible, open paid time off policy

Eligibility for annual performance-based bonus

Annual performance review to support growth and development

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