Customer Insights Manager

Manager – Customer Data Insights

65,000–£68,000 | 10-Month (Maternity Cover)

Near Epsom, Surrey | Hybrid (3 days office)

September Start

Join TLP (seconded to Toyota GB), a trusted partner of Toyota for 25+ years, in a vital role shaping and delivering customer experience insights.

About the Role :

We're looking for a commercially-minded Customer Insight Manager who excels at turning complex data into compelling, actionable insights. You’ll be responsible for managing quantitative research and customer experience programmes across Toyota GB (TGB) and its retailer network, playing a pivotal role in shaping customer strategies and driving business decisions.

This is a hands-on role involving survey design, data analysis, insight generation, and stakeholder engagement. You'll work closely with internal teams and senior stakeholders to bring the voice of the customer to life — while also mentoring a Business Insight Apprentice.

Key Responsibilities :

• Own monthly CX insight reporting to the TGB Board
• Translate analytics into business actions via reports, dashboards, and videos
• Support customer programmes : Voice of Customer, NPS surveys, Mystery Shops
• Manage insight briefs and collaborate with Data Engineering & Analytics teams
• Drive community-based research and support cross-functional teams
• Coordinate and prioritise insight activity within the wider C1 programme

Essential Skills & Experience :

Desirable :

This role is ideal for someone who can make data meaningful and actionable in a fast-moving, customer-centric environment.