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Assistant Flagship Station Manager

Great Western Railway (GWR)United Kingdom

5 days ago

Job type

Full-time

Job description

Join to apply for the Assistant Flagship Station Manager role at Great Western Railway (GWR)

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Flagship Station Manager role at Great Western Railway (GWR)

Upto £51,000 depending on skills and experience

Lead. Inspire. Keep the Station Moving.

Are you ready to take the next step in your leadership career with one of the UK's most iconic train operating companies?

At Great Western Railway (GWR), our stations team is at the heart of everything we do – welcoming passengers, ensuring smooth and safe journeys, and creating a memorable experience from first step to final destination. As an Assistant Flagship Station Manager , you'll play a vital role in shaping this experience across multiple stations – with Bristol Temple Meads as your base.

About the Role?

This isn't a desk job. As a visible and proactive leader, you'll spend much of your time on the move – out on the concourse, engaging with your team, supporting passengers, and ensuring the highest standards of service and safety. You'll lead frontline colleagues, take on key operational responsibilities, and support the Station Manager in keeping our stations running efficiently and professionally.

You'll oversee a number of stations across the region, including the Severn Beach Line and North Somerset, and work closely with Network Rail at Bristol Temple Meads to deliver a first-class service.

What You'll Be Doing?

Leading and coaching a large, diverse team of station colleagues and Duty Station Managers
Taking ownership of safety, performance, service delivery, and cost control
Representing GWR and building relationships with local communities and stakeholders
Making confident, effective decisions in a dynamic and fast-paced environment
Deputising for the Station Manager when required
Providing visible leadership during both day-to-day operations and unexpected challenges

What You'll Bring?

Proven leadership experience in a people-focused environment

Strong interpersonal and communication skills – you'll be engaging with everyone from frontline staff to external partners

Resilience, flexibility, and the ability to adapt quickly in a changing environment

Confidence in making decisions under pressure and managing a busy, operational workload

Familiarity with IT systems and reporting tools

An understanding of railway operations, including safety critical duties and ticketing, along with experience working within a unionised environment is a strong advantage

Knowledge of Network Rail Managed Stations agreements and GWR procedures is desirable

Experience in project management is a bonus

Why Join Us at Bristol Temple Meads?

Bristol Temple Meads is a historic and high-profile station, offering great connectivity and a fast-paced working environment. You'll be part of a proud, supportive team in a city that's vibrant, well-connected, and full of opportunity.

What to Expect?

Shift-based role with weekend, bank holiday, and out-of-hours working as needed

On-call requirement (currently approx. 1 in 5 weeks)

Some travel between stations across the region

Opportunities for further training and career development

including in safety critical roles like train dispatch

What to Expect?

Shortlisted candidates will be invited to a competency-based interview tentatively scheduled week commencing 21st July.

Successful applicants will need to pass a medical assessment and drug and alcohol screening, as well as a Basic DBS check.

Financial : Pension, share-saving schemes, payroll giving.

Travel : Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

Be Part of Something Bigger

At GWR, we're not just running trains – we're building communities, connecting regions, and making travel better for everyone. If you're ready to bring your leadership skills to a role where every day is different, every decision matters, and every action impacts thousands of journeys – we want to hear from you.

Our Commitment to Inclusion :

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – Neurodiversity

Apply today and help shape the future of rail travel.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Rail Transportation

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Station Manager • United Kingdom