Client Service Advisor (Swindon, UK)

All Client Service Advisors within Metric are the first point of contact resolution to customers through all access channels (phone / e-mail).

Respond to all types of customer enquiries and resolve wherever possible, taking ownership and resolving in quick time.

Carry out all administration functions relative to customer services effectively and within agreed service standards.

Promote and maintain excellent customer relationships and deliver outstanding Customer Service every time.

Answer calls in a professional and friendly manner.

Reply to customer emails promptly, informing them of information and timescales in which work will be completed.

Be confident enough to ask questions and open to learning new skills.

Work well within a diverse team and independently when required.

Communicate effectively with all levels of stakeholders from Managing Director to fellow Client Service Advisors.

Comply with confidentiality and information security policies (training provided).

Have a good understanding of GDPR & Cyber security (training provided).

Your Responsibilities :

• Answer the phone within 10 seconds of connecting.
• Respond to customer emails within 1 hour of receipt.
• Learn all first-line technical aspects of our equipment to assist customers and reduce engineer call outs.
• Keep customers informed, even if there are delays.
• Assist your line manager with additional duties.

Employee Benefits

Required Attributes

Please note : This is an office-based role in West Swindon.

Metric is an Equal Opportunities Employer and promotes diversity regardless of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race, nationality, gender reassignment, ethnicity, or national origin.

Diversity & Inclusion

We aim to build a diverse business, embracing gender, age, nationality, religious beliefs, neurodiversity, and physical abilities. We anonymise CVs to promote fairness, considering only skills during assessment.

Health & Safety Statement

Under the Health & Safety at Work Act, individuals are responsible for their own welfare and others'. Queries should be directed to your manager or HR.

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