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1ST / 2ND LINE SUPPORT
Jago ConsultantsPaisley, GB30+ days ago
Job type
- Full-time
Job description3+ years in 1st / 2nd line support Excellent knowledge of Azure Excellent knowledge of Office 365 Experience working with Cetrix Excellent communication and interpersonal skills Strong analytical and problem-solving skills Advanced knowledge of PC hardware & software Self-motivated and ability to work independently as well as part of a team. Monday to Friday 8am – 17 : 00pm / 9am – 18 : 00pm Salary £21,000 – £27,000 (dependant on experience) 28 days holiday including bank holiday Pension Scheme Progression opportunities
Job Description
1st / 2nd Line Support Technician required. Our client is a privately owned and highly successful Logistics, Construction and Maintenance business, employing over 2,000 people in the UK. They are now looking for an experienced 1st / 2nd Line Technician to join their IT team of 6, based in Paisley.
The successful candidate will be working with the in-house IT team to maintain the infrastructure of our communications, networking and collaborative tools and processes. Customer service skills are essential as well as excellent knowledge of Azure.
Position Overview
- Act as a point of contact for calls / emails from staff regarding IT issues
- Receiving, logging and managing calls from internal staff in person or via email
- Troubleshooting of IT related problems from in-house software to hardware.
- Troubleshoot network issues
- Take ownership of calls and provide on-site support
- Maintain a high degree of customer service for all support queries
- Liaise with in-house technical and operational staff pro-actively.
- Manage endpoint device deployment including configuration and asset updates.
Position Requirements
Position Remuneration
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Line Support • Paisley, GB