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Technical Support Engineer

Technical Support Engineer

JobitDublin, Scotland, United Kingdom
7 days ago
Job type
  • Full-time
Job description

An opportunity has arisen for a Technical Support Engineer with 5 years' experience and SQL proficiency to join a reputable organisation, providing software products for oral health services.

This full-time role offers excellent benefits, hybrid working options, and a salary range of €40,000 - €60,000 .

As a Technical Support Engineer , you will be responsible for providing tier 3 support and assisting with project delivery both remotely and on-site.

You will be responsible for :

  • Documenting and tracking all support activity and resolutions.
  • Installing, upgrading, and configuring client software remotely or onsite.
  • Testing and validating technical fixes and system updates.
  • Advising on maintenance and supporting customer-specific technical projects.
  • Building and maintaining trusted relationships with internal and external stakeholders.
  • Visiting client sites both within Ireland and internationally as required.
  • Developing a deep understanding of the organisation's software and systems.

What we are looking for :

  • Previously worked as a Technical Support Engineer, Technical Analyst, IT Engineer, IT Support Analyst, IT Support Engineer, Technical Consultant, IT Consultant, 3rd Line Engineer, System Support Analyst, or in a similar role.
  • Minimum 5 years of experience in an IT or Technical Support role.
  • Must have excellent SQL proficiency.
  • Familiarity with the software development lifecycle.
  • Skilled in Microsoft Office tools including Project, Excel, PowerPoint, and Word.
  • Right to work in Ireland.

    • What's on offer :

  • Competitive salary
  • Cycle to work and commuter travel schemes
  • Supportive, close-knit technical team
  • Fast-paced, rewarding work environment
  • Structured opportunities for career growth and development
  • Opportunity to contribute to meaningful healthcare advancements

    • Apply now for this exceptional Technical Support Engineer opportunity to work with a dynamic team and further enhance your career.

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    Technical Support Engineer • Dublin, Scotland, United Kingdom