Senior Regional 1st Line Support Analyst

Senior Regional 1st Line Support Analyst

Join us at Abri Group as a Senior Regional 1st Line Support Analyst .

About the Role

We are seeking a dedicated professional to support, manage, and inspire our 1st Line Support team, ensuring delivery of first-class service to our colleagues.

The ideal candidate will possess strong technical knowledge to lead the team, a 'big picture' perspective to learn from helpdesk tickets, and a proactive approach to prevent recurring issues.

You will foster an 'always learning' culture within the team, encouraging continuous professional growth and service excellence.

This position offers flexibility : you will work from our Eastleigh office at least three days a week, with the remaining days remote, from a location of your choice.

Requirements

• Technical expertise in support services
• Leadership and team management skills
• Proactive problem-solving abilities
• Ability to foster a learning environment

Additional Information

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