Software Support Engineer - Newcastle

Job Title : 1st Line Software Support Engineer

Location : Newcastle Upon Tyne

Salary : £25,000 per annum

Job Type : Full-Time | Permanent

Are you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We're looking for a proactive and customer-focused 1st Line Software Support Engineer to join our growing support team in Newcastle.

About the Role :

As a 1st Line Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment.

Key Responsibilities :

Respond to incoming support queries via phone, email, and ticketing system

Troubleshoot software issues and provide first-line resolution or escalate where appropriate

Log and track issues to ensure timely resolution and customer satisfaction

Assist with software installations, configuration, and basic training

Work closely with 2nd Line Support and Development teams to improve support processes

What We're Looking For :