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Field Service Engineer Inkjet South

Field Service Engineer Inkjet South

AgfaCambridge, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

Job description

This role requires someone who can motivate themselves when working alone and remote from the parent organization, offering strong technical problem-solving skills and great customer service. The ability to communicate clearly on technical matters is vital due to the customer-facing nature of this role. This role is UK based.

Main Tasks :

  • To repair and maintain customer equipment effectively and efficiently.
  • Carry out pre-installations and installations.
  • Provide remote call pre-qualification and attempt remote fix wherever possible.
  • Document and report technical issues where necessary.
  • Ensure logging & closure of calls according to published guidelines.
  • Maintain a good relationship with customer-facing teams.
  • Support the customer in the field, mainly in UK / IE but also support in Europe from time to time.
  • To work on a standalone basis, maintain a good team spirit and share knowledge with other colleagues.

Profile :

  • Professional bachelor within a technical area or equivalent by experience for service work (installations, repair etc.).
  • Ideally, previous experience of working in a customer-facing role providing technical support.
  • Skills in service of Wide Format equipment is preferred or similar.
  • Preferred skills with Networking, operating systems / IT skills.
  • Effective communications with internal / external customers.
  • Speak English is a must.
  • Problem-solving skills / core technical skills.
  • Good planning & organizational skills.
  • Working understanding of common Office IT Applications (MS Word, Excel, email etc).

    • Additional Requirements :

  • Must be prepared to travel with overnight hotel stays, mainly in the UK / IE area but also Europe and (possibly overseas) and occasionally longer periods for product training.
  • Preferably living in the region around Hertfordshire area to make travel time most efficient.
  • Local valid Driving License.

    • What we offer now and in the future :

  • A dynamic global organization with a history of innovation and strong product portfolio.
  • A challenging environment combined with a supportive management structure.
  • Career development and growth.
  • A competitive salary and benefit package and company car.
  • A friendly work environment surrounded by dedicated and professional colleagues.

    • J-18808-Ljbffr

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    Field Service Engineer • Cambridge, England, United Kingdom