Customer Service Advisor

Customer Service Advisor | Manchester City Centre | Sportswear Brand | £25,000 - £28,000 DOE Benefits Join a Fast-Paced Brand at the Heart of Sports Fashion Are you passionate about delivering great service and ready to join a growing, ambitious sportswear brand? We're looking for an enthusiastic, proactive, and detail-focused Customer Service Advisor to join our team in the heart of Manchester. You'll be the first point of contact for customers, providing exceptional support across email, live chat, and social media. This is your chance to be part of a vibrant team where your work makes a real impact - and where no two days are ever the same! Customer Service Advisor Benefits : Free on-site parking Access to the on-site gym Staff discount on all products Regular team socials & staff events Free drinks and refreshments throughout the day 23 days annual leave 8 bank holidays Be part of a fast-growing brand with big plans for 2025 Customer Service Advisor Responsibilities : Be the friendly, professional first point of contact for customer enquiries Respond to queries via email, social media, and live chat using the CRM platform Resolve customer complaints with empathy and efficiency Track and manage delivery updates in collaboration with courier partners Assist with returns and ensure internal teams are aligned on customer needs Handle customer chargebacks where required Maintain a high standard of communication and customer satisfaction across all channels Working Hours : Monday to Friday - 9 : 00am to 5 : 00pm What We're Looking For : Experience in a customer service role - ideally in fashion or e-commerce Excellent written and verbal communication skills Strong attention to detail (especially spelling and grammar) Organised, reliable, and able to multitask in a fast-paced environment Comfortable using Microsoft Office (Word, Excel, Outlook) Confident building rapport and handling sensitive customer concerns Passion for great service and a genuine interest in our products If you're motivated, customer-focused, and excited by the idea of growing with a brand that's making waves, we'd love to hear from you. Apply now and take the next step in your customer service career! BBBH33844