CRM Specialist
Bond Street (full time in office)
35-45k
Permanent
9 : 00-5 : 30
Luxury retail company
Job mission.
- To use all CRM resources to optimise the client journey within to support the retail team with their commercial goals.
key responsibilities.
Main point of contact for CRM systems (Salesforce)Management of effective attribution across the marketCoordination client reward programme - gifting, events, and activationsOversee the database, and support boutiques on the 'CRM Mindset' to keep it clean and prepared for transition to Salesforce.Regular reporting to offer CRM analysis to support brand and retail in achieving their goals.main skills to be successful;
Proficiency in Microsoft apps including Excel, BI, PowerPoint and CRM applications.Understanding of the luxury market in generalKnowledge of data protection policiesFlexible attitude as work is never finite in a small team and ad hoc projects are common!Ability to work independently or in a team depending on the task.Task List
ATTRIBUTION
CRM rules implementation & monitoringPre-attribution management & trackingClient journey Masterfile, top client attribution trackingCRM KPIs monitoring and boutique support to achieveNew boutique C...