IT Support Analyst

About the Role

As the on-site IT Support Analyst at Trafford Park, you’ll be the go-to expert for second-line support, handling a dynamic mix of software and hardware issues. You’ll also collaborate with our operational technology teams to ensure our manufacturing systems run smoothly and efficiently.

You will be joining a successful, collaborative and friendly team that operates over our UK, Holland, Finland and Sweden manufacturing sites. Your impact won’t stop at Trafford Park—you’ll also provide regular support to our operations in North Wales and Bury, with travel 1–2 days per week when required. You’ll offer remote support and collaborate across our 9 manufacturing sites, with occasional travel further afield for project work.

What You Will Do

Working with our global service desk team to deliver hands-on IT support for end users, covering hardware, desktop software, printers, file servers, and local networks

Manage and resolve tickets via our ITSM system

Ensure correct administration of hardware, software and user accounts in line with company standards and defined processes

Be responsible for the local network, servers and telephony infrastructure

Be responsible for local management and setup of servers

Ensuring compliance with information security standards for all computers, servers and infrastructure

Managing the site server room and ensuring that standards are maintained

Be responsible for the installation and configuration of collaboration tools, including MS Teams, video conferencing equipment, IP phones and smart phones. Provide instruction and education to users about these tools

Support desktop and laptop users working with Windows 10, Windows 11 and Office 365

Assist with operational IT support for manufacturing systems

Be available for out of hourssupport forissues impacting critical systems at your localmanufacturing site

Who You Are

You’re an experienced IT support professional with a solid grasp of Windows 11 , Office 365 , server management , and network infrastructure . Experience in a manufacturing environment is a plus, but not essential.

You’re a natural problem-solver—structured, resourceful, and customer-focused. You’re comfortable managing multiple priorities and adapting to changing demands.

A full UK driving licence and access to your own vehicle are essential, as regular travel is part of the role.

Strong communication and interpersonal skills are key—you’ll be building relationships across teams and locations.

What We Can Offer You

We offer more than just a job—we offer a career with purpose. You’ll receive :

A competitive salary

Up to 10% employer pension contribution

Annual bonus opportunity

Private medical insurance

27 days holiday plus bank holidays

Cycle to work scheme

Access to our exclusive reward portal

At Essity, we believe in empowering our people. You’ll grow in a culture that values collaboration, innovation, and personal development.

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us#LI-KB2#Essity-UK