Service Manager

Job Title : Service Manager

Location :  Northampton Area

Salary : Up to £40,000 (DOE)

Benefits : Company Events | Up to 32 Days Holiday | Pension Scheme | Staff Discounts & More

Join a Leading Groundcare & Agricultural Machinery Business

Are you a motivated and experienced technician or supervisor ready to step into a leadership role? We’re seeking a Service Manager to oversee the daily operations of our busy service department. This is a fantastic opportunity to join a well-respected company that values technical excellence, strong customer service, and employee development.

Key Responsibilities :

• Manage and coordinate the daily operations of the service department , ensuring all work is completed on time and to high standards
• Lead a team of technicians, providing guidance, support, and performance feedback
• Ensure excellent customer service is delivered, both in-house and on-site
• Liaise with other departments including sales and parts to ensure smooth service workflow
• Handle customer enquiries, quotes, and job scheduling efficiently
• Monitor service performance metrics, technician productivity, and customer satisfaction
• Maintain accurate service records and ensure compliance with all company and manufacturer processes
• Oversee warranty and service claims, ensuring timely and accurate submissions
• Assist with training and development of new technicians and apprentices

What We’re Looking For :

What You’ll Get in Return :

Ready to Take the Next Step? If you're an experienced technician or service professional looking to grow into a management role, we’d love to hear from you. Apply now or contact us on 0330 440 2323 to learn more about this Service Manager opportunity.