IT Infrastructure Engineer

Job Description

JOB SPECIFICATION

Reports to : Head of Technology

Contract : Permanent

Based : Glasgow HQ, with occasional travel to regional offices (St Alban’s and Warrington)

Salary : Up to £41,000 per annum

Flexible working : Hybrid working

ABOUT PRIME TRADING GROUP

We are an ambitious, entrepreneurial group of businesses providing security systems and guarding services, technology research & development and build services to our blue-chip customer base across the UK.

We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone’s input into how we continue to thrive and grow.

As part of our Road to 2030 Strategic Roadmap, we have introduced a Long Term Bonus scheme for employees. This scheme is designed to recognise the commitment made by our employees who help us achieve our Group profit objectives over the long term and provide a reward which allows our employees to share in the success of the business.

ABOUT THE ROLE

We are looking for an IT Infrastructure Engineer to support the ambitious growth plans of the business. The Technology Department is at the very start of an extremely exciting journey, which makes this role a fantastic opportunity for someone who is ambitious and really wants to make an impact and demonstrate their skills in this field.

Our IT Infrastructure Engineer must have proven experience of administering, designing, and securing key network infrastructure, and be proactive and diligent in pushing forward business projects.

To succeed in this role, it is essential that the post holder has extensive knowledge of Microsoft cloud computing, network protocols, routing, switches, and network security. Additionally, the post holder must have a proactive and risk-considerate attitude and ensure we’re always operating at our best so we can serve our customers without fail.

Our Core Values :

Integrity

Customer Excellence

Plain-Speaking

Agility

Courage & Conviction.

WHO YOU ARE

• Calm and clear headed in technical troubleshooting.
• Self-motivated and able to challenge and develop existing work practices.
• Excellent communicator, verbally, written and in structured meetings.
• A proven track record of building and maintaining positive working relationships.
• Excellent customer service skills, with the ability to interpret user needs and support a largely non-technical user base.
• A collaborative, pragmatic, open and “can do” attitude.

KEY RESPONSIBILITIES

As IT Infrastructure Engineer you will be accountable for supporting Technology strategy as such, we see the key responsibilities of the role as being :

• Ensuring robust and efficient LANs, WANs, VPNs, and wireless systems.
• Deploying and managing web applications for end users.
• Implementing and sustaining server and storage infrastructure, virtual environments, and cloud solutions.
• Assisting end-users and IT colleagues with network and system enquiries.
• Streamlining network and system operations through scripting.
• Overseeing and refine monitoring software for servers and critical applications.
• Authoring and maintaining accurate and comprehensive documentation on the setup of our estate.
• Embracing continuous improvement and look for opportunities to improve and prepare our infrastructure for growth.
• Maintaining and reporting on Disaster Readiness.
• Working within IT SLAs and KPIs and ensuring that breaches of these are minimised.
• Delivering assigned projects in line with agreed deadlines.
• Adhering to Incident, Problem, Change and Configuration processes. Responding to incidents within agreed SLAs.
• Acting as a first line support to troubleshoot issues to do with IT infrastructure.
• Acting as the primary contact in relation to any IT infrastructure related issues.

REQUIREMENTS

• Multiple years of experience as an IT Infrastructure Engineer.
• Extensive knowledge of Microsoft computing, Exchange, Intune, and Entra.
• Understanding of network protocols, routing, switches, and network security.
• Proficiency working with and managing UniFi infrastructure.
• Experience working with hybrid on-prem / cloud estates.
• Ability to write PowerShell scripts for automation. Python server automation is highly desirable.
• Knowledge of server hardware, architecture, and hyperconverged infrastructure.
• Strong knowledge of Windows and Linux Operating Systems.
• Understanding of business continuity and disaster recovery.
• Proving experience owning IT Infrastructure for a business end-to-end.
• ITIL certification (nice to have).
• Experience with Cloud Infrastructure, ideally Azure (nice to have).
• Cybersecurity exposure (nice to have).

At Prime Trading Group, we value the diversity of our people and the varied experiences, expertise, backgrounds, and perspectives they bring. We work hard to foster a culture where those differences can thrive and where every one of us can fulfil our potential.

Due to the nature of our business all employees are Security screened to BS 7858 : 2019 standard. For people who do not currently hold a SIA License a Basic Disclosure check will be included within the screening process.

As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Prime Trading Group is committed to promoting equal opportunities for all : irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital / civil partnership status, sexuality, disability or age.

Benefits

Benefits :

• Additional leave
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site gym
• Paid volunteer time
• Profit sharing
• Referral programme
• Sick pay
• Work from home

Requirements

ITIL Certification Previous experience in a similar IT position Cybersecurity experience Azure, Python and Linux experience