IT Support Analyst
Department : IT Support, Infrastructure & Security
Employment Type : Permanent - Full Time
Location : Head Office, London
Description
5 days a week in office (no hybrid option)
We are looking for a talented 1st / 2nd Line IT Support Engineer with experience in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide excellent technical support, troubleshoot desktop issues, and ensure the seamless operation of our IT environment. If you have a passion for technology and a strong background in IT support, we invite you to join our team.
What Will You Do?
Office 365 :
- Demonstrate working administrative knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, and Intune.
Desktop Support :
Provide 1st line support for Windows and macOS desktop environments.Install, configure, and maintain desktop hardware and software.Provide proximity support to the Baker St office as well as remote support for Global offices alongside global IT support teams.Manage onboarding and offboarding of new starters and leavers including equipment returns.Troubleshooting VC equipment and printers.Networking :
Networking knowledge and ability to troubleshoot basic network issues, including connectivity, wifi or cabled network problems.Technical Support :
Address 1st line issues, collaborating with support teams and other IT teams for efficient problem resolution.Problem Resolution :
Investigate and resolve problems related to Office 365, desktop, and networking issues.Ability to utilize diagnostic tools and log analysis to identify and address underlying problems.Documentation :
Facilitate the creation of documentation for troubleshooting procedures, configurations, and resolutions.Facilitate the development and updating of user guides and documentation for IT processes.Collaboration :
Ability to work as a member of the Global IT support teamSecurity :
Have an understanding of security best practices within a global IT environment.The Perfect Candidate
Proven experience as a 1st IT Support Engineer, with hands on experience in Office 365 E5, Windows, macOS, and desktop troubleshooting.Basic understanding of networking protocols and technologies.Excellent problem-solving and communication skills.Basic understanding of Azure AD and On Prem ADWhat We Offer You!
Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and moreGenerous Holiday Allowance, increasing with length of serviceCompany Pension SchemeBonus / Commission SchemeHealthcare Cash Plan (with Dental)Employee Assistance Programme for all Associates and their familiesCycle to Work Scheme, Season Ticket Loan, Length of Service AwardsMuch, much more!Some benefit eligibility is based on length of service or contract typeJ-18808-Ljbffr
