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Operations Team Leader

Operations Team Leader

TogetherCheadle, England, GB
23 days ago
Job type
  • Full-time
Job description

Company Description

Benefits of working at Together

  • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
  • Free access to company holiday homes
  • Buy & sell holidays
  • Discretionary annual bonus plus an additional Shared Reward Bonus
  • Matched pension contribution
  • Health cash plan plus Private medical insurance
  • Life assurance and Critical illness cover
  • Travel season ticket loans and Ride to work scheme
  • Free local gym access
  • Local bar / restaurant discounts

Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

Job Description

As an  Operations Team Leader  you will be responsible for managing a team of five members of staff responsible for handling both inbound and outbound post, as well as processing Data Subject Access Requests. The role is critical in ensuring regulatory obligations are met and delivering a high standard of service to internal and external stakeholders.

As an  Operations Team Leader we are looking for someone to :

  • Provide daily supervision, guidance and support to a team of five staff
  • Conduct regular 1 : 1s, team meetings, performance reviews and coaching
  • Monitor workload and ensure tasks are completed efficiently and accurately
  • Manage all operational aspects of the inbound and outbound post process
  • Oversee the end to end DSAR process ensuring compliance with data protection legislation ) GDPR) and internal policies
  • Act as a point of escalation for complex or sensitive cases

    • Qualifications

    Essential :

  • An excellent understanding of customer and colleague requirements
  • The ability to communicate effectively at all levels
  • Strong people manager skills with the ability to coach individuals to achieve high performance standards whilst delivering good customer outcomes
  • Maintain a strong control environment and understand risks
  • Consistent delivery against all KPIs

    • Desirable :

  • Experience of working within a regulated environment

    • If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

    Additional Information

    Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

    If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

    Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

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    Team Leader • Cheadle, England, GB