Job Description
THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services / relationships for the DIS Operated Managed Services Portfolio.
Location : Cheadle
What can we offer you?
- On offer is a competitive salary and benefits package, which includes;
- Annual Bonus
- Matched Pension up to 7%
- 28 days annual leave (Plus Bank Holidays)
- Life Cover equivalent to 2X times annual salary
- 24 / 7 Employee Assistance Program and access to mental wellbeing app
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
What will you deliver?
Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework.Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services.Monitoring and awareness of the overall performance of secure networks customer servicesBuilding service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations.Ensure incident a...