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Service Delivery Manager - Engineering Services

ThalesCheadle, ENG, UK

30+ days ago

Job type

Full-time

Job description

Job Description

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services / relationships for the DIS Operated Managed Services Portfolio.

Location : Cheadle

What can we offer you?

On offer is a competitive salary and benefits package, which includes;
Annual Bonus
Matched Pension up to 7%
28 days annual leave (Plus Bank Holidays)
Life Cover equivalent to 2X times annual salary
24 / 7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts

What will you deliver?

Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework.

Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services.

Monitoring and awareness of the overall performance of secure networks customer services

Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations.

Ensure incident a...

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Service Delivery Manager • Cheadle, ENG, UK