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Service Delivery Manager - Engineering Services

Service Delivery Manager - Engineering Services

ThalesCheadle, ENG, UK
30+ days ago
Job type
  • Full-time
Job description

Job Description

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services / relationships for the DIS Operated Managed Services Portfolio.

Location : Cheadle

What can we offer you?

  • On offer is a competitive salary and benefits package, which includes;
  • Annual Bonus
  • Matched Pension up to 7%
  • 28 days annual leave (Plus Bank Holidays)
  • Life Cover equivalent to 2X times annual salary
  • 24 / 7 Employee Assistance Program and access to mental wellbeing app
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts

What will you deliver?

  • Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework.
  • Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services.
  • Monitoring and awareness of the overall performance of secure networks customer services
  • Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations.
  • Ensure incident a...

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    Service Delivery Manager • Cheadle, ENG, UK