Neighbourhood Operations Manager

Neighbourhood Operations Manager

Role Title : Neighbourhood Operations Manager (Maternity Cover)

Hours : 35 hours per week Monday - Friday

Salary : 49389 - 61736 per annum plus Car Allowance of 2272 per annum (salary offered dependent on experience)

Location : Maldon Essex (agile working offering flexibility between office onsite and home)

Contract : Fixed term maternity cover for up to 12 months

Are you an experienced housing professional with a passion for delivering exceptional housing services Were recruiting a Neighbourhood Operations Manager in the Essex area to cover a period of maternity leave for up to 12 months.

What were looking for

Youll guide and support a team of 5 Neighbourhood Services Managers (Housing Officers) championing a customer-first culture while driving continuous service and performance improvements and ensuring compliance by the Neighbourhood team with statutory and regulatory requirements.

Youll play a vital role in ensuring the delivery of high-quality landlord services across all tenure types. From managing complex tenancy and leasehold matters to building strong relationships with customers managing agents grounds and cleaning contractors and local partners.

Youll work cross-functionally in shaping new housing developments that meet both organisational and community needs.

Were seeking someone who leads by example someone who motivates their team builds strong internal and external partnerships and understands that great customer service starts with getting the basics right. Youll be digitally confident and committed to equipping your team with the tools they need to work effectively in the community.

This is a fast-paced and rewarding role ideal for someone who thrives under pressure and is solutions-focused.

To succeed youll need a relevant housing qualification (Level 3 or above) or equivalent experience a solid understanding of landlord leasehold and tenant legislation and strong communication and leadership skills. Familiarity with welfare benefits and knowledge of occasions that require liaison with Social Services (e.g. child protection domestic abuse) are essential.

In addition youll have access to an appropriate means of transport and the ability to undertake work outside of normal office hours to meet the needs of the business.

For more information please take a look at the job description :

To apply :

Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs its really important that you provide as much detail as possible in your application. Were keen to understand your interest in the role and how you meet the requirements so make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team.

Who are we

We provide homes across London Sussex Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the purpose is to open doors to better lives for our customers. We thrive to be customer pioneers; providing a great customer experience.

Were proud to have been recognised as one of The Sunday Times Best Places to Work 2025 based on feedback from our colleagues.

Why join us

Come and make a difference grow your career join a great team and take on new challenges.

In return youll receive :

Excellent benefits. For more info check out our employee benefits video here : Our employee benefits : what we can offer you ()

Want to know more about Moat

Check out our social media feeds!

Instagram : @moathomes

Facebook : Moat Homes

If this sounds like the role for you apply by 11pm on Tuesday 24 June 2025 and be part of something bigger!

Shortlisting : Will take place on Tuesday 1 July 2025.

Interview Date : Interviews will take place in person on 8

July 2025 at our office in Maldon town centre.

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.

We encourage you to apply early as we may close the advert before this date if we receive good interest. Were looking forward to reading your application!

If you require any additional adjustments to the recruitment process please email .

Required Experience :

Manager

Key Skills

Abinitio,Computer Programming,Cost Estimation,Creative Production,Autocad,Channel Sales

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 49389 - 61736