Senior Funeral Service Operative

About Us

We offer a sensitive, professional service to the families in our care and are proud to be part of the Funeral Partners family. Together, we are leading the way in setting new standards of excellence within the profession.

Our people are key to our success, they bring a wealth of experience from both inside and outside the Funeral industry and, as an organisation, we really know what it means to work as a team. But, don’t take our word for it, see .

The Opportunity

Calm and professional, our Senior Funeral Operatives play a vital role in our service and are often the first members of the team to meet our families. A good Senior Funeral Service Operative will be able to provide reassurance to families that we will take good care of their loved ones whilst we prepare them for their final journey.

As the logistical lead within our team, the successful candidate will take responsibility for coordinating funeral service logistics, including vehicle scheduling, staff deployment, and ceremonial planning. You will work closely with Funeral Directors to ensure every aspect of each service is meticulously organised and delivered with professionalism and dignity.

In addition to bringing people's loved ones into our care, Senior Funeral Service Operatives play an active role behind the scenes, working in the mortuary, fitting coffins, and dressing the deceased; as well as participating in funeral services, pallbearing, and helping to ensure everything goes smoothly.

Being a Senior Funeral Service Operative can be challenging and rewarding, and no two days are quite the same. It can also be an opportunity to progress into a career as a Funeral Director if you have the determination to do so. We look for people who are; ideally well experienced within the funeral industry, committed to client service excellence, has high standards in appearance and their work, strong organisational skills, a good communicator and team player, looks for new ideas and shares best practise, is flexible and reliable- be the ‘go to’ person.

Typical duties for this role are :

• To manage mortuary area & mortuary checks, including checking on the care of our deceased.
• Ensure all vehicles leave the premises in the best condition, complete vehicle checks and organise repairs with the Diary Manager.
• Help the Funeral Director organise the team in line with garage orders and ensure standards are achieved.
• Manage coffin & other orders, assist with the running of the Hub / Stock control
• Attend train the trainer sessions on an ongoing basis, buddy up new starters in their induction periods, support acquisitions.
• Able to make funeral arrangements and conduct funerals.

Your duties will include driving company vehicles, so you'll need a full driving licence. You'll also have a place on the out of hours, and on-call rota, which will provide an opportunity to earn additional payments.

What We Offer

Working in one of our local Funeral Partners’ Branches you’ll enjoy the satisfaction of working within a small local team alongside the all the benefits of a much larger national company. We have family friendly policies and can offer flexible working as well as :

• Comprehensive training for all our roles and opportunities to achieve industry recognised qualifications.
• Full uniform
• Opportunities to work within the local community
• Reward and recognition scheme
• Regular feedback surveys and opportunities to join project group
• Employee assistance service

In addition to your salary, you will also receive :

• 23 days annual leave, increasing to 26 days with service, plus bank holidays
• An opportunity to join our Annual Reward Scheme
• Life Assurance
• Pension
• Family and friends discounts
• Christmas vouchers
• Cycle to Work Scheme
• Eye care
• Refer a friend scheme

About You

Strong experience in diary coordination or operational logistics is essential, as this role requires excellent attention to detail, confident communication, and the ability to manage multiple priorities under time-sensitive conditions. You will also need a Full Manual UK Driving Licence. Come and join us, we will give you all the tools you need to be a success.

Please ensure that you fully complete the online application form and include your last 5 years employment / education / gaps history, we are unable to progress applications that are not fully completed onto the next stage of the selection process.

Funeral Partners Ltd is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.