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Customer Service Collections Officer

Customer Service Collections Officer

Michael Page (UK)Epsom, England, United Kingdom
23 days ago
Job type
  • Full-time
Job description

About Our Client

My client is currently recruiting for a Customer Service Collections Officer based in Epsom.

Job Description

  • Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
  • Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
  • Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
  • Ensure that all interactions align with the company's commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.

The Successful Applicant

  • Proven experience in a customer service, collections or financial services role or as a Collections Specialist.
  • Strong understanding of company regulations and their application in a financial services environment.
  • Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
  • Proficiency with relevant software and CRM systems.
  • Self-motivated, able to work effectively under your own initiative.
  • Flexible attitude towards duties.
  • Keen attention to detail.
  • May be studying towards an Accountancy qualification.
  • Team-orientated, able to work efficiently with other departments within the organisation.
  • Strong time management and organisational skills.

    • What's on Offer

    Job Title : Customer Service Collections Officer

    Salary : Competitive

  • Private Medical Care.
  • Pension Scheme.
  • Employee Car Scheme.
  • Enhanced MAT & PAT Pay.

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    Customer Service Officer • Epsom, England, United Kingdom