Head of Office

Working hours :   35 hours per week, Monday to Friday

Duration :   Permanent

Location :   Newcastle upon Tyne, Edinburgh, and Newmarket offices

About the role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are recruiting for three  Head of Office roles as part of their ambitious growth plans to join their Newcastle, Edinburgh, and Newmarket  offices.

The Head of Office is responsible for the leadership and operational management of the regional office and supporting offices. This includes driving margin improvement, new business growth, client retention, people leadership, and increasing local market presence. The role is pivotal in delivering high standards of service and financial performance while maintaining compliance with FCA regulations and company policies.

This role requires a self-motivated, ambitious individual who is looking to make a positive impact for clients, colleagues and the communities we serve and support.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.

What you'll be doing

• Lead strategic growth for the office and input into broader business strategy and development plans.
• Responsible for the financial performance of the office, achieving business targets and cost management.
• Monitor progress against plan / strategy.
• Liaise with Leadership Groups and Regional Directors to share best practice, exchange ideas and ensure clear messaging / communication.
• Cultivate high value client relationships and referral networks with both new and existing clients
• Represent Lycetts within the local business and client community, develop and maintain strong client and professional contact relationships, promoting the brand and company values.
• Responsible for all aspects of people leadership and management within the office and supporting offices and / or individuals, including recruitment, retention and team development.
• Responsible for ensuring the office aligns to the Group in terms of all operational matters, working practices, policies, procedures and compliance.
• Foster a positive, inclusive office culture focused on performance, accountability, and professional development.
• If appropriate, manage and develop own book of business.

What you'll need to have

What makes you stand out

What we offer

Hear from the hiring manager

This is an exciting opportunity to lead an established and motivated team at one of our key locations within the Lycetts Group, a chance to drive real growth in our business, to impact the strategic direction for the office and to represent the company within the local community."

For an initial confidential discussion contact :

Charles Renwick, Head of HR at Lycetts – Charles.renwick@lycetts.co.uk

or William McCarter, Client Services Director -  William.mccarter@lycetts.co.uk

About us

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.