Customer Service Assistant

Opportunity Overview

Are you a proactive and organized individual who loves to be at the heart of a bustling, student-centred environment? We are seeking a Reception and Customer Service Assistant to be the welcoming face of our school, ensuring that students, staff, and visitors alike feel supported and guided every step of the way. In this dynamic role, youll manage front-of-house services with professionalism, addressing inquiries, and assisting with a wide variety of tasksfrom guiding students with questions to supporting academic colleagues and facilitating school events

You will play an essential role in student support by providing accurate answers to frequently asked questions, ensuring first-time resolution whenever possible. Our ideal candidate will be proactive and have a passion for service excellence and an eye for detail, maintaining the receptions appearance while managing room bookings, assisting with events, and overseeing the smooth operation of school amenities. From managing parking bookings, signposting staff, students and visitors, this role offers variety and the chance to contribute positively to every aspect of school life.

Youll work closely with the Building Manager and Estates to keep our school space in prime condition, liaise with security when needed, and follow university protocols for health, safety, and diversity. With a commitment to inclusivity, student focus, and envir...