Customer Service Executive

Social network you want to login / join with :

Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Our product sells itself!

We now seek a dynamic, ambitious individual to join our Customer Services Team.

The Role :

As a Customer Service Executive, you will be passionate about ensuring that every customer has an amazing experience with our service, even when things need fixing.

As part of a growing team, you will provide customers with accurate, friendly and knowledgeable support to help them get the most out of their products and to resolve any issues in a timely manner.

Role Requirements :

• Have a customer first, proactive attitude, delivering exceptional customer service on each and every contact
• Provide 1st line technical, account, sales, and general support to customers across multiple channels, including telephone, chat, social and email
• Ability to diagnose and troubleshoot technical issues related to our broadband and telecommunication services.
• Manage and close tickets within agreed service levels, recording all activity accurately and efficiently on internal systems, to ensure we meet customer expectation
• Provide accurate information about Connect Fibre's products and services.
• Handle customer complaints with empathy and efficiency, ensuring a satisfactory resolution.
• Collaborate with technical teams to resolve complex problems and escalate issues when necessary.
• 37.5 hour week with some shift pattern.

Experience :

Preferred Skills

The Rewards :

Connect Fibre offers excellent team and business building opportunities. Please see www.connectfibre.co.uk for more information on our exciting new business!

Interested applicants should, in the first instance, send an up-to-date CV to : Paul Blunt at Connect Fibre [emailprotected] . All applications will remain strictly confidential.

Connect Fibre operates a hybrid working model with main emphasis on home working with occasional visits to company office locations. Candidates must be a UK resident with citizenship or indefinite leave to remain and are required to undertake a basic DBS check.)

J-18808-Ljbffr