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Associate Operations Manager (Hiring Immediately)

Associate Operations Manager (Hiring Immediately)

JR United KingdomStockport, England, United Kingdom
7 days ago
Job type
  • Full-time
Job description

Associate Operations Manager (Hiring Immediately), stockport

Client : Iceland

Location :

stockport, United Kingdom

Job Category : Other

EU work permit required :

Job Views :

Posted :

04.07.2025

Expiry Date : 18.08.2025

Job Description :

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key responsibilities include :

  • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
  • Focus on delivering great availability and cost controls through excellent processes.
  • Create a culture of sell a £, save a £ to maximise store sales and profit.
  • Deliver on all agreed KPIs.
  • Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
  • Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
  • Foster an inclusive culture where everyone can be their best at work.
  • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
  • Manage the team effectively using performance processes and continuous conversations.

Doing the right processes and doing them right :

  • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
  • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
  • Ensure all cash handling and security policies and processes are fully implemented in the store.
  • Deliver the best digital service by implementing all One Best Way processes in the store through the team.
  • Ensure legal compliance across all areas to minimise any risk to the business.
  • Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

    • Leadership :

  • Lead by example to get the best from the team and provide the best service to customers.
  • Be approachable and respectful to customers and colleagues.
  • Work together with enthusiasm and take action to reduce waste.
  • Show consideration for the business and its people.
  • Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
  • Communicate effectively, having regular conversations and listening to understand.
  • Plan in advance, prioritising key tasks and activities.
  • Set the pace of the team by being hands-on to deliver a great store.
  • Solve problems by making the right decisions for the store.
  • Coach the team by asking the right questions to drive performance and help them be their best.
  • Delegate tasks at the right time to the right colleagues.
  • Motivate the team to deliver consistent operational standards.

    • Required skills & experience :

  • Proven experience in a retail management role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage priorities.
  • Customer-focused with a passion for delivering outstanding service.
  • Strong problem-solving and decision-making abilities.
  • Flexibility to work across different stores.

    • What We Offer :

  • 15% discount in all Iceland and The Food Warehouse stores.
  • 33 days holiday (including Bank Holidays).
  • Christmas vouchers – increasing with length of service.
  • Refer a Friend scheme.
  • Christmas saving schemes.
  • Long service awards.
  • Option to join a healthcare plan.
  • Grocery Aid for free and confidential financial, emotional and practical support.
  • Clear career pathways with opportunities for development and progression.
  • A supportive and inclusive work environment.

    • Apply now to join the team and start your Iceland story!

    Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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    Created on 04 / 07 / 2025 by JR United Kingdom

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    Operation Manager • Stockport, England, United Kingdom