Customer Insights Manager

Job Description

Manager – Customer Data Insights

65,000–£68,000 | 10-Month (Maternity Cover)

Near Epsom, Surrey | Hybrid (3 days office)

September Start

Join TLP (seconded to Toyota GB), a trusted partner of Toyota for 25+ years, in a vital role shaping and delivering customer experience insights.

About the Role :

We're looking for a commercially-minded insights manager to turn data into compelling, actionable stories that drive customer experience improvements across Toyota GB (TGB) and its retailer network. You'll lead insight communications, support key stakeholder engagement, and mentor a Business Insight Apprentice.

Key Responsibilities :

• Own monthly CX insight reporting to the TGB Board
• Translate analytics into business actions via reports, dashboards, and videos
• Support customer programmes : Voice of Customer, NPS surveys, Mystery Shops
• Manage insight briefs and collaborate with Data Engineering & Analytics teams
• Drive community-based research and support cross-functional teams
• Coordinate and prioritise insight activity within the wider C1 programme

Essential Skills & Experience :

Desirable :

This role is ideal for someone who can make data meaningful and actionable in a fast-moving, customer-centric environment.