Supply Chain Administrator

As a Customer Service Administrator, you will coordinate and manage export logistics across four UK sites, ensuring timely and compliant shipment of malt products to international customers. You will act as the central liaison between production sites, shipping lines, freight forwarders, and customers to maintain operational efficiency and customer satisfaction.

Key Responsibilities :

• Export Coordination : Oversee export operations from our sites, confirm product availability, and coordinate container loading schedules with site teams.
• Shipping & Freight Management : Book shipments with designated shipping lines or forwarders (FOB / CFR), ensuring compliance with customer requirements, container specifications, and food-grade standards. Obtain haulage quotes for non-standard routes.
• Documentation & Compliance : Prepare and issue Pro Forma invoices, sales orders, and purchase orders (e.g., bagging, haulage, sea freight) in JDE. Submit VGM, shipping instructions, and customs entries post-loading. Apply for Phytosanitary Certificates and Certificates of Origin as required.
• Customer Communication & Support : Maintain proactive communication with customers, providing timely updates, responding to inquiries, and ensuring all documentation (invoices, packing lists, certificates) is accurate and delivered on time. Upload documents to customer platforms (e.g., Teams, SAP).
• Intercompany Transactions : Manage Ex Works intercompany orders, primarily from Jewers. Coordinate haulage, adjust pricing in JDE, and ensure alignment with intercompany pricing structures.
• Reporting & Tracking : Maintain and update export trackers, loading schedules, and internal systems. Reschedule shipments in case of delays and communicate changes to customers and internal stakeholders.
• Cross-Functional Collaboration : Participate in regular meetings (e.g., Craft Conference Call, Export Catch-Up, Debtors Meeting). Liaise with finance for invoice adjustments, credit notes, and supplier POs. Support supplier meetings and training initiatives.
• Additional Duties : Send malt samples to customers, assist with customer complaints, and ensure all export processes meet internal and external quality standards.

What we are looking for :

Masters of Malt's values

We offer an attractive salary and benefits package. As part of a global organization, we provide international career opportunities. We focus on flexibility, inclusion, collaboration, and health and wellbeing. We strive to be a great employer by living our values—putting people at the heart of what we do.

Strive : Our ambition is to be the best maltster, challenging ourselves daily to achieve excellence.

Care : Our strength comes from caring for our earth, colleagues, and business partners, fostering trust and respect. Diversity makes us stronger.

Inspire : We aim for sustainable performance through innovation and digitization, becoming renowned Masters of Malt.

Explore : We encourage out-of-the-box thinking and pioneering ideas to challenge the status quo and unlock potential.

The company

BOORTMALT is a global malting company with a 3 million tonne capacity, present on 5 continents with 27 plants. Our expertise is trusted by brewers, distillers, and food industries worldwide, relying on top-quality barley malts.

The Boortmalt Group is wholly owned by the Axereal cooperative, Europe's largest grain cooperative, ensuring access to high-quality barley year-round.

Axereal is a 1st certified agricultural and food cooperative group.

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