Technical Support Advisor

Job Description

Technical Support Advisor (Furniture Design)

Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower our customers to design their own custom wardrobes and storage solutions, which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and install nationwide.

We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes.

Key Responsibilities :

• Serve as the primary point of contact for customer enquiries via phone and email, delivering prompt, professional, and friendly assistance.
• Build and maintain strong customer relationships through clear communication and a commitment to delivering exceptional service.
• The ability to guide and collaborate with our customers in taking accurate measurements and demonstrate strong spatial awareness, reflected in clear and accurate diagrams created.
• Collaborate with the Sales and Operations teams to address customer queries related to order fulfilment and product design.

What We're Looking For :