Operations Manager

Very exciting leadership role in a premium health and fitness environment!

Our client is a well-established, health and fitness club in the heart of Notting Hill, offering a premium wellness experience with state-of-the-art gym facilities, studios, a pool, and spa. With an exciting new club opening next Spring and a full refurbishment of the existing site, this is a fantastic opportunity to join the growing business at a pivotal moment.

We are looking for an Operations Manager to oversee the smooth running of the club and ensure an exceptional experience for members. This role is ideal for a proactive and experienced leader from a health & fitness or hospitality background, who thrives in a dynamic and fast-paced environment.

Schedule : 45 hours per week, including two weekends per month

Key Responsibilities include :

Member Experience

• Ensure a first-class member experience by resolving queries and concerns efficiently
• Support the team in delivering an effective member retention strategy
• Be a visible and approachable leader, particularly during peak hours
• Act as the club’s Health & Safety Officer, ensuring compliance with all safety policies and procedures
• Oversee fire safety, including regular alarm testing and logbook maintenance
• Maintain pool & spa safety, ensuring accurate record-keeping
• Train staff on emergency protocols and health & safety procedures
• Maintain high cleanliness standards across all areas of the club

What We’re Looking For :

Perks & Benefits