Microsoft Dynamics 365 Specialist - Remote

FDM is a global business and technology consultancy seeking a Microsoft Dynamics Specialist to work for our client within the technology sector. This is initially a 6-month contract with the potential to extend and will be a fully remote role.

Our client is seeking a Microsoft Dynamics Specialist to join a programme involving leading the solutioning and configuration work as part of series of replatforming and data cleanse projects for a Legal Tech client. This role will also require advisory input on the design and execution of a complex data cleanse and migration activity, ensuring consistency, quality, and alignment with the established replatforming plan / strategy.

This is a critical role that involves close collaboration with a Data Analyst, Business Analyst, Test Engineer, Project Manager, and Product Tech teams, with a strong focus on delivering a positive, client-facing experiences on multiple concurrent projects.

Responsibilities

• Act as the lead SME on Dynamics Customer Engagement (CE) for the CX replatforming and data cleanse programme
• Collaborate closely with Data Leads and product SMEs to support a robust data cleanse and migration process from legacy systems (Microsoft Dynamics CRM) to Dynamics
• Define and validate data models and customer entity structures within Dynamics
• Provide governance and quality assurance over system configuration, workflows, integrations, and customisations
• Lead workshops and solution design sessions with internal teams and third-party vendors
• Support UAT, go-live, and post-launch activities with expertise in troubleshooting and optimisation