Customer Care Manager

Join our growing engineering business as our new Customer Care Manager! This is a unique opportunity to build and own our customer support function from scratch, becoming the central point for all customer queries. If you're a highly organized, customer-focused leader who can ensure every issue is handled promptly and professionally, we want to hear from you. Key Responsibilities :

• Be the go-to person for all customer care issues.
• Manage the lifecycle of customer queries : logging, tracking, prioritizing, and delegating to the right internal teams (engineering, projects, commercial, etc.).
• Ensure timely communication and resolution for customers.
• Optimize processes to enhance customer care efficiency.
• Analyze data to identify trends and reduce recurring issues.
• Collaborate across departments to ensure seamless service.
• Champion the customer's needs and drive continuous improvement. We're looking for someone with :
• Proven experience as a Customer Care / Service Manager, ideally in a technical sector (engineering, utilities, construction).
• Exceptional organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• A confident and accountable delegator.
• A calm, solutions-oriented approach committed to outstanding customer experienc...