Customer Service Associate

Customer Service Associate – Consumer Lending

Manchester (City Centre)

27,000 – £30,000 + excellent benefits

Full-time | Permanent | Office-based

Are you passionate about delivering brilliant customer experiences? Do you enjoy helping others, solving problems, and working in a fast-paced, friendly environment? If so, we have an exciting opportunity to join a growing, purpose-driven financial services business in Manchester.

This company is on a mission to help individuals and businesses thrive by delivering innovative lending and savings solutions across the UK. With a strong track record, award-winning service, and a culture that puts people first, they are expanding their consumer lending operation — and are looking for a customer-first, proactive team player to join them.

What You’ll Be Doing

• Be the first point of contact for customers via phone, email, and secure messaging
• Assist customers with queries, payment processing, account updates, and more
• Help customers in early-stage arrears get back on track with their payments
• Work closely with teams across the business, including Lending Operations and Credit
• Identify and support vulnerable customers with care and empathy
• Maintain accurate records and deliver exceptional service in every interaction
• Ensure positive customer outcomes and help uphold high service standards

What We’re Looking For

Why Apply?

This is a fantastic opportunity to join a business that genuinely cares about its customers, its people, and making a positive impact. If you're looking for a role with purpose, great perks, and real room to grow, we’d love to hear from you.

Apply now to take your next step in customer service with a business that’s shaping the future of inclusive and responsible finance.