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Customer Service Associate

Customer Service Associate

Maxwell BondManchester Area, United Kingdom, United Kingdom
7 days ago
Job type
  • Full-time
  • Permanent
Job description

Customer Service Associate – Consumer Lending

Manchester (City Centre)

27,000 – £30,000 + excellent benefits

Full-time | Permanent | Office-based

Are you passionate about delivering brilliant customer experiences? Do you enjoy helping others, solving problems, and working in a fast-paced, friendly environment? If so, we have an exciting opportunity to join a growing, purpose-driven financial services business in Manchester.

This company is on a mission to help individuals and businesses thrive by delivering innovative lending and savings solutions across the UK. With a strong track record, award-winning service, and a culture that puts people first, they are expanding their consumer lending operation — and are looking for a customer-first, proactive team player to join them.

What You’ll Be Doing

  • Be the first point of contact for customers via phone, email, and secure messaging
  • Assist customers with queries, payment processing, account updates, and more
  • Help customers in early-stage arrears get back on track with their payments
  • Work closely with teams across the business, including Lending Operations and Credit
  • Identify and support vulnerable customers with care and empathy
  • Maintain accurate records and deliver exceptional service in every interaction
  • Ensure positive customer outcomes and help uphold high service standards

What We’re Looking For

  • Previous experience in a customer service or call centre environment (preferably in financial services or regulated sectors)
  • Excellent written and verbal communication skills
  • High attention to detail and a process-driven mindset
  • Strong organisational skills and ability to prioritise workload
  • Confident using digital systems and working in a fast-paced environment
  • A team player with a can-do attitude and a genuine passion for helping others
  • Why Apply?

  • 30 days’ annual leave + bank holidays
  • Private medical insurance for you and your partner / spouse
  • Free gym membership
  • Discretionary bonus & share awards
  • Life assurance and income protection
  • Cycle to Work and EV salary sacrifice schemes
  • Save As You Earn share scheme
  • 4 volunteering days a year to support local communities
  • Vibrant city centre office and a collaborative, friendly culture
  • This is a fantastic opportunity to join a business that genuinely cares about its customers, its people, and making a positive impact. If you're looking for a role with purpose, great perks, and real room to grow, we’d love to hear from you.

    Apply now to take your next step in customer service with a business that’s shaping the future of inclusive and responsible finance.

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    Customer Service • Manchester Area, United Kingdom, United Kingdom