Call Centre Agent

Call Centre Agent – Debt Management – Collections – Debt Collection but with a desire to help people and resolve debt problems. Insane 2 weeks training to get you started! Office based Stoke-on-Trent, free on-site parking, great transport links. Starting salary £25,225, plus monthly bonus. Full time- Permanent role. Long list of benefits, great incentives, more info below… We are looking for 1 years' continuous experience dealing with difficult customers, or complaints or debt that requires patience and thick skin - a passion for helping people solve their debt problem dealing with literally all walks of life - in return great salary stability and amazing holidays and people culture - Inc insane 2 week training Debt management but with an emphasis on people! Friendly, down to earth business who are trying to do collections differently. Speak to Demi @ Duval. The Role Day-to-Day :

• Make and receive calls to resolve overdue payments and arrange payment plans
• Use your negotiation skills to create tailored solutions for customers
• Take ownership of first-call resolution – with quick, efficient results!
• Work within client expectations to deliver fantastic customer experience
• Resolve varied customer issues, showing resilience and professionalism. We are looking for :
• Drive and enthusiasm for reaching goals in a fast-paced role
• A friendly and positive attitude!
• Strong listening and communication skills over the phone
• Resilience, tenacity, and ability to perform under pressure
• GCSEs in Maths and English (A-C) or equivalent
• Ideally, up to 1 year of customer service experience in retail, hospitality, or contact centre. Wicked Benefits :
• Competitive bonus scheme
• Up to 35 days holiday (including bank holidays)
• Employee awards, incentives, and amazing social events
• Pension scheme, mental health support, and free onsite parking
• Access to perks like gym membership contributions and free tea and coffee
• Casual dress code and paid volunteer days - 2 days a year
• Enhanced family leave policies and long service awards
• Free annual eye tests, contribution to prescription glasses, and dentist-on-demand. Are you looking for a new challenge? Demi @ Duval is recruiting! Apply now