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Deputy Store Manager, Battersea Power Station

IWC SchaffhausenLondon, England, United Kingdom

23 days ago

Job type

Full-time

Permanent

Job description

Deputy Store Manager, Battersea Power Station

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Deputy Store Manager, Battersea Power Station

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HOW WILL YOU MAKE AN IMPACT?

Reporting to the IWC Boutique Manager, the IWC Deputy Manager assists them in the management of the Boutique to ensure operational profitability through team development, superior customer experience and excellent CRM activity. Build and uphold boutique reputation through exceeding client expectations whilst adhering to IWC policies and procedures.

Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

Key Responsibilities

Boutique KPIs

Achieves monthly and yearly Boutique turnover and business KPI’s
Achieve personal targets of 10% share of the TO in line with Boutique’s target
Sets goal for all sales associates and motivates team on a daily basis
Conduct monthly performance review in the absence of the BM
Work closely with and support the boutique manager with all managerial and operational tasks
Building and maintaining strong relationships with clients and stakeholders as well as office team
Identify and / or creates sales opportunities inside and outside boutique environment
Works with the entire Boutique Team to ensure all IWC CRM KPI’s are met
Leads by example on all CRM behaviours and disciplines
Ensures that the data collected is according to the boutique’s target
Make sure that the team is following up on potential and existing clients
Develop his / her own clients and be an example to the team
Assist the BM and CRM representative to achieve the given CRM targets

Operations

Make sure that stocktake is done monthly and there are no discrepancies

Make sure that the stock is always saleable condition

Input on stock management, reviews stock levels and communicates product needs

Assists the BM with Boutique administration (cash flow, shipments, repairs, security)

Ensure all the administrative work is completed on time

Ensures communication with platform management and HQ in the absence of the BM

Assist Marketing department with consignments

Make sure that the boutique standards are at its highest at all times

Maintain the boutique according to global IWC visual merchandising standards

Training

Holds briefings to ensure consistent level of communication and information

Assist BM in creating a training rota, follow-up and feedback

Create coaching rota and allocate staff coaching between BM and him / herself

Keep a record of internal and external trainings, allocate according to the floor coverage and respect the deadlines

CS / Aftersales

Strive to achieve the target of 25% conversion in CS to sales

Make the department proactive and, through process, manage complaints

Ensures the timeliness of repairs taken in by the store

Educate the team with consistent communication

Service Excellence

Assist BM in making sure that the Selling Ceremony is delivered

Represents the Brand inside and outside the Boutique

Strive to achieve 100% in Mystery shopping result for the Boutique team

Ensure impeccable grooming standards according to guidelines

Upholds and delivers company’s customer service standards

Handle customer service requests and respective processes

Outreach

Develops external partner relationships to build brand awareness and client recruitment

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

At least 3 years of experience in luxury environment ideally in a sales and / or management role

Very good general education, sense for etiquette and presentation

Strong sense of luxury service, aesthetics and proactive approach

Result and action oriented with strong entrepreneurial mind-set

Good interpersonal competences and empathic

Good analytical and organisational skills

Excellent communicator, able to develop a network

Fluent in local language and ideally one more relevant tourist language

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

We value freedom, collegiality, loyalty, and solidarity.

We foster empathy, curiosity, courage, humility, and integrity.

We care for the world we live in.

Your Journey With Us

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals :

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Boutique Manager

3rd Stage – Interview with the Retail Manager

3rd Stage – Interview with the Brand Director

Seniority level

Associate

Employment type

Full-time

Job function

Sales, Business Development, and Administrative

Industries

Retail Luxury Goods and Jewelry

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Deputy Store Manager • London, England, United Kingdom