IT Support Technician - 3rd Line

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Job Title : Third Line Technical Analyst

Location : Glasgow, Scotland, United Kingdom

Department : Professional Services Consultancy

Posted : 24 June 2025 | Expiry Date : 26 August 2025

About Xerox

Xerox has been a leader in workplace technology for over 100 years, expanding from print to software and services that support the hybrid workplace. With over 200 staff across nine UK locations, Xerox IT Services aims to help SMEs work smarter through managed print, IT, VoIP, and document capture solutions.

Role Overview

The Technical Specialist will provide high-quality IT support to our clients in Glasgow, acting as a 3rd line engineer handling escalated support calls. The role requires liaising with clients, accessing support tools, and managing IT infrastructure proactively.

Main Responsibilities

• Respond to support requests within agreed targets
• Provide remote desktop and server support
• Serve as an escalation point for technical issues
• Manage client networks proactively
• Build and maintain positive client relationships
• Contribute to team development and support processes

Skills & Requirements

Essential

Preferred

Technical Skills

Note : The role may involve travel within the Edinburgh area.

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