Digital Innovation, Insight and Transformation Manager

Digital Innovation, Insight and Transformation Manager

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Role Overview

Mountain Warehouse's eCommerce business is a high-growth, international operation that significantly contributes to total group revenue via direct-to-consumer websites, third-party marketplaces, and digital concessions. We’re looking for a highly organized and strategic Digital Innovation, Insight and Transformation Lead to play a critical role in scaling our online business.

The successful candidate will have a hands-on role delivering our eCommerce expansion strategy by supporting new, innovative ways to drive profitable growth, streamline operations, and enhance customer experience.

This role suits a bright, analytical, and ambitious individual capable of delivering across a wide-ranging brief, often to tight deadlines. It offers variety and autonomy in a growing business area.

Key Responsibilities

• Accelerate cross-team digital initiatives from inception to implementation.
• Partner with senior stakeholders to assess current processes, identify gaps, and design improved workflows and systems.
• Shape thinking in new business areas by assessing risks, benefits, and competitive dynamics.
• Develop and manage project plans, timelines, budgets, and success metrics for change initiatives.
• Drive performance improvements through data-driven insights and continuous improvement methodologies.
• Build effective relationships with internal and external stakeholders.

Ideal Candidate

Benefits

Additional Details

Seniority Level : Mid-Senior level

Employment Type : Full-time

Job Function : Business Development and Sales

Industry : Retail

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