Customer Service Representative

Job Description

first direct - Customer Service Representative\n

Work Style

Hybrid Worker

Apply By

29 August 2025

Love helping others? Got people skills coming out of your ears? At your best in a busy, buzzing environment? You might fancy working at first direct . Here’s why.

Firstly, you’ll be joining an award-winning bunch of “people people,” dedicated to giving customers the best possible banking experience. If you’re a customer service expert, perfect. If not, no worries, if you can demonstrate the skills and passion for customer service, you’re dedicated to learning and thrive on a challenge then our Gold-standard training programme and support will get you where you need to be.

Secondly, our starting salary is £24,000. On top comes a generous helping of perks – such as 33 days holiday per year (including national bank holidays), free parking and EV charging, a fully-fitted gym (complete with personal trainers), an onsite Starbucks and free BUPA healthcare.

And that’s not all. Because we believe your job should fit around your life – and not the other way round – we also offer a choice of hybrid working patterns.

Sound good? Keep scrolling.

nWhat’s the job?\n

In a nutshell, you’ll be helping our customers with whatever they need – giving them the confide...