IT Operational Platforms and Security Lead

Role Tile : IT Operational Platforms and Security Lead

Department : Information Services

Reports to : Chief Information Officer

Position Overview :

The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate.

The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a “buy before build” environment, the individual will need to ensure that outsourced and cloud-based services are robust, cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations.

Due to the nature of the role, complexity of the estate, current transformation activities and team size, the role requires the functional capability and proficiency to technically augment the team capabilities (when required) and have a detailed knowledge of technical IT support roles / services as a requirement, across multiple technical areas.

The role requires the ability to “lead by example” and perform line management for direct reports and manage

service partners reporting into the function. Additional responsibilities are to respond to support requests by

Key Responsibilities :

IT Operations & Cloud Platform Management

• Lead the transitional journey from a hybrid IT environment to a fully cloud-based infrastructure, ensuring a secure, scalable, and efficient migration and removal of technical debt.
• Manage, enhance, and optimise the organisation’s use of Microsoft 365 and Azure cloud platforms, enabling the migration legacy solutions to native cloud services, ensuring high availability and performance.
• Oversee cloud-based SaaS, PaaS, and IaaS solutions, ensuring seamless integration with business applications. Develop and implement cloud-first operational best practices, leveraging automation, infrastructure as code (IaC), and DevOps methodologies where appropriate.
• Ensure effective monitoring, logging and alerting within cloud platforms to proactively identify and address issues and provide KPI Metric information for functional troubleshooting and reporting.
• Maintain, define, and own business continuity (BC) and disaster recovery (DR) plans, ensuring cloud- based solutions support resilience and rapid recovery.
• Manage Global Infrastructure (Cloud, On-prem and Virtual product) Solution Life Cycle Management and removal (via decommissioning and succession planning) of technical debt.
• Drive a document first culture to new and legacy platforms / solutions.
• Oversee management of the End User Compute estate via Intune
• Act upon and proactively manage all estate patch management requirements (on-prem, virtual, & physical) for software, hardware, and middleware.
• Identify, manage, maintain and migrate legacy solutions and applications based on their lifecycle management requirements.
• Provide forecasting and reporting of operational solutions and 3

party supplier performance.

party daily resource management activities, ensuring tracking and reporting via AzureDevOps (ADO).

Security, Compliance & Risk Management

Key Responsibilities :

Cloud Strategy & Transformation

Vendor & Supplier Management

Party Vendor change process

Stakeholder Engagement & Leadership

Technical Experience

Key Responsibilities :

Key Skills and Experience :

Technical Expertise :

Operational & Leadership Skills :

Soft Skills & Mindset :

and security-first approach.

Venquis is acting as an Employment Agency in relation to this vacancy.

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