Customer Service Representative

PE Global is currently recruiting for a Customer Service Coordinator for a leading multi-national oil and gas client based in Manchester. This is an initial 9 months contract position offering flexible hours and hybrid working option after training. Pay Rate £12.21 - £14.55 depending on experience. Duties of the role / Responsibilities

• Oversee the customer interface process relating to business and business issues.
• Work closely with internal resources and customers to resolve issues.
• Serve as a liaison between clients, internal departments to coordinate efficient and timely resolutions.
• Provide and coordinate outstanding customer service.
• Utilise the company CRM system to raise cases and actions
• Bring about product / service problem resolution by clarifying the customer's complaint, ascertaining the cause of the problem and expediting corrective actions
• Handle returns from customer (non-service related) and report back to customer through the appropriate channels
• Prepare report analysis of the previous day’s complaints received and deliver to the business Education / Experience
• Strong customer service experience ideally in oil and gas or related industry required.
• Excellent communication skills.
• Experience with CRM system.
• Experience handling complaints. Interested candidates should submit an updated CV. Please click the link below to apply or send an up to date CV to (url removed)
• Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK
• Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application. You have sent your Cv into us as a company and even though you have sent your CV to a particular position, we are making the reasonable assumption that you are active on the job market and as part of our normal recruitment service we will discuss other suitable positions with you. You are free to opt out of this so please specify in your application to us if you just want to be contacted in relation to a specific vacancy. Your Cv is sent to a central recruitment inbox which a number of people in the applicable PE Global division have access to and so this means that you might not be contacted by the named person in this advert