Customer Account Manager

About Our Client

UK Debt Expert is the largest debt solution provider in the UK. They have helped over 185,000 people deal with unaffordable debt, so customers trust them to provide the right debt solution based on their circumstances. If you are an enthusiastic individual who enjoys working in a fast-paced environment with a customer-centric culture, then this role could be the perfect fit for you.It is an exciting time to join them as a Customer Account Manager as they embark on the next phase of their growth and expansion plan. This includes investment in technology and their people.

Job Description

As a Customer Account Manager you will be responsible for onboarding new customers while maintaining a high retention rate. You will be accountable for the management of all customers referred directly to you, using a variety of communication platforms which allow you to engage with clients in a variety of ways.You will provide customers with accurate information surrounding the debt solutions available to them based on their individual needs, offer best advice regarding their financial difficulties, and ensure they're fully informed when they make a decision. You will be responsible for your individual KPIs, which will focus on customer outcomes and customer satisfaction.

The Successful Applicant

• Professional, influential, and dynamic, with a strong can-do attitude
• Exceptional communication skills, both verbal and written
• Ability to engage with customers sincerely and empathetically
• Excellent negotiation and objection handling skills
• Excellent time management, planning, and organisational skills
• Capable of working independently and as part of a team
• Passion for personal development
• Adherence to regulatory frameworks and call quality expectations
• KPI focused
• IT proficient (Word, Excel, CRM systems)Essential Experience
• Able to deal with customers confidently via telephone
• Be positive, driven, and motivated individual who thrives in a fast-paced environment
• Have customer onboarding and satisfaction experience
• Account management
• Proven track record of achieving KPIs

What's on Offer

• 29 days paid leave
• Two annual company events (Free bar)
• Access to box at OVO Hydro
• Company pension
• Health & wellbeing programme
• Vitality private medical insurance
• Employee referral programme