Customer Support Executive

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About the role

We’re looking for a Customer Support Executive to join our remote-first UK team.

We work with an amazing community of fundraisers, charities and businesses, so we’re looking for someone who’s keen to become an expert in giving and making sure our community and the charities we work with are provided with an outstanding level of support and that their feedback is valued and acted upon.You will be the voice of JustGiving, helping those who need it, when they need it; ensuring our customers are happy and successful in supporting the causes they care about. You’re a natural problem solver who is calm in the face of pressure, and you take real pride in representing what we do.

What you'll be doing

• Providing front-line support for JustGiving charities, companies, fundraisers, crowdfunders and donors
• Working across all our channels (i.e. email, chat and - if the occasion arises, over the phone and in person too)
• Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible
• Listening out for inspiring customer stories and circulating them to the wider business - this helps everyone stay focussed on the voice of the customer
• Handling difficult customer queries sensitively and confidently

What you’ll bring

LI-REMOTE

JustGiving is a digital-first company which embraces a flexible remote or hybrid work culture. We support hiring and career development for all roles from the location you are in today!

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